Cookie Policy
Use of cookies and similar technologies
Our site uses cookies to operate the platform, measure audience and, with your consent, personalise content. You may at any time accept, refuse or configure cookies via the banner displayed on your first visit or the Cookie settings button at the bottom of the page.
1. What is a cookie?
A cookie is a small text file deposited on your device (computer, tablet, smartphone) when visiting a website. Cookies allow the site to remember information about your visit (language preferences, login information, browsing history) to facilitate your navigation and improve your experience.
Cookies may be deposited by the site itself (first-party cookies) or by third-party services integrated into the site (third-party cookies). Their lifespan varies from a few minutes to several months.
2. Legal basis for the use of cookies
The use of cookies on TerangaGuest is governed by Senegalese law no. 2008-12 of 25 January 2008 on personal data protection and the recommendations of the Personal Data Protection Commission (CDP).
Cookies strictly necessary to the operation of the platform are deposited without prior consent. All other cookies (non-anonymised audience measurement, personalisation, marketing) are only deposited after obtaining your explicit consent.
3. Categories of cookies used
Our site uses three categories of cookies, with different purposes.
3.1 Strictly necessary cookies
These cookies are essential to the operation of the Platform. They notably allow:
- Keeping your session logged in during your navigation
- Remembering the contents of your booking cart
- Ensuring platform security (anti-fraud protection, CSRF)
- Remembering your language preferences
These cookies do not require your consent as they are necessary to provide the service you request. They are never used for advertising or profiling purposes.
3.2 Audience measurement cookies
These cookies allow us to analyse the use of the platform to improve its operation and usability. They notably measure:
- The number of visitors and pages consulted
- Time spent on each page
- Navigation path between pages
- Technical errors encountered
Collected data is anonymised where possible and aggregated. These cookies require your consent.
3.3 Personalisation and marketing cookies
These cookies allow content and offers to be adapted to your interests. They are used in particular to:
- Offer you accommodation similar to your past searches
- Display targeted advertising on other sites (remarketing)
- Measure the effectiveness of our marketing campaigns
- Integrate social network features (sharing, comments)
These cookies require your explicit consent and may be withdrawn at any time.
4. Detailed list of cookies
| Name | Purpose | Category | Duration |
|---|---|---|---|
| tg_session | User session | Strictly necessary | Session |
| tg_csrf | CSRF protection | Strictly necessary | Session |
| tg_lang | Language preference | Strictly necessary | 1 year |
| tg_cart | Booking cart | Strictly necessary | 7 days |
| tg_consent | Cookie preferences | Strictly necessary | 6 months |
| _ga, _gid | Google Analytics | Audience measurement | 13 months |
| _matomo | Matomo Analytics | Audience measurement | 13 months |
| _fbp | Facebook Pixel | Marketing | 3 months |
| tg_remarketing | TerangaGuest remarketing | Marketing | 6 months |
This list is indicative and may evolve. The up-to-date list is accessible via the cookie management panel on our site.
5. Managing your cookie preferences
5.1 Via our consent banner
On your first visit, a banner allows you to:
- Accept all cookies
- Refuse all non-necessary cookies
- Personalise your choices by category of cookies
Your preferences may be changed at any time by clicking on the Cookie settings button at the bottom of each page of the site.
5.2 Via your browser settings
You may also manage cookies directly from your browser settings. Procedures vary depending on the browser used:
- Google Chrome: Menu → Settings → Privacy and security → Cookies
- Mozilla Firefox: Menu → Settings → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Cookies and website data
- Microsoft Edge: Settings → Cookies and site permissions
Warning: total refusal of cookies may limit certain platform functionalities, notably the impossibility of finalising a booking or maintaining your login.
6. Cookies deposited by third parties
Some cookies are deposited by third-party services integrated into our platform:
- Google (Analytics, Maps, reCAPTCHA): policy at policies.google.com
- Meta / Facebook (Pixel, Share button): policy at facebook.com/privacy
- Wave: policy at wave.com/privacy
- Orange Money: policy at orangemoneysn.com
- PayPal: policy at paypal.com/privacy
We verify that these services comply with Senegalese data protection legislation and put in place appropriate contractual guarantees with our providers.
7. Validity period of your consent
Your consent to the use of cookies is valid for 6 months from its collection. After this period, new consent will be requested on your next visit. You may also withdraw your consent at any time.
8. Changes to the cookie policy
This cookie policy may be updated to reflect legal, technical or functional developments of the platform. The date of last update is indicated at the top of the document. Any substantial modification is subject to a new consent request.
9. Contact
Data Protection Officer (DPO): dpo@teranguest.com Customer service: info@teranguest.com Address: 9 Rue Parchappe, Dakar Plateau, Senegal
For more information on the processing of your personal data, see also our Privacy Policy.